What you'll be working on

We're looking for a Sr Product Manager, Digital Client Experiences. This role will be responsible for supporting delivery of best-in-class experiences and solutions across our client facing digital channel.

Enterprise Role Overview: - Works closely with business partners to create new e-commerce solutions, partnering with senior product managers to deliver complex programs & initiatives

May at times Independently initiate and/or lead digital initiatives or research projects
Will be on point for supporting day to day process management tasks, such as consolidating and analyzing page level feedback, monthly complaint monitoring, and page reviews. I
n some cases, project work will require the role to deliver prioritized epics, execute the technical enhancements from requirements to testing, and perform ongoing maintenance on digital features.
Ideally, the role will provide subject matter expertise across consumer, wealth, investments & retirement solutions.
Will also identify and propose solutions to help mitigate risk to both our clients and the firm as a result of our push to drive digital adoption.

The candidate: - Has a passion for digital client experience and working on client facing digital products in highly regulated industries.

Thinks about what is coming next and have a vision for where we need to go.
Excels in a fast-paced environment independently by earning respect of partners.
Enjoys and finds success driving consensus across functional teams (technology, UX, legal, risk, compliance, client facing channels, marketing, and product).
Has the unique ability to get into the details and work through challenging problems, but able to communicate across the organization at varying levels regarding your product.

Qualifications

Required Skills: "MUST" have these skills to be minimally qualified.

Two of the 3
- 5+ years as Product Owner, Business/Systems Analyst, or Project Manager
5+ years web or mobile ecommerce design experience and a strong understanding of design principles
5+ years of experience in financial services
Strong project management experience delivering large and highly complex projects
Strong knowledge base regarding digital banking and/or investments
Strong knowledge and understanding of Agile SDLC practices, including use of Jira, as a digital product owner
Excellent quantitative, qualitative, and critical problem-solving skills
Excellent organizational and communication skills
Excellent computer skills, including the use of PowerPoint, Excel, and Microsoft Word
BS or BA required

Desired Skills: - Strong understanding of competitive landscape as it relates to Digital Banking & Investments

SAFe Agile PM/PO certifications
Strong knowledge of banking & investment products offered by Bank of America (e.g., deposits, lending, wealth management, retirement, etc.)