QBO and Omni Expert (USA - Remote)
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Role Overview
This is a full-time (8 hours/day) 40 hours per week commitment with at least 4 hours per day and a minimum of 20 hours per week, with a 4-hour overlap with PST. Contract duration is set to an initial 8 weeks.
About Turing:
Turing is one of the world's fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems.
Turing helps customers in two ways: Working with the world's leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM and frontier knowledge; and leveraging that work to build real-world AI systems that solve mission-critical priorities for companies.
Role Overview:
We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help questions and complex, data-heavy accounting queries.
Requirement:
Active user of QuickBooks Online (QBO)
- Proven experience in accounting or bookkeeping
- Prior experience with omnichannel chat support
- Strong understanding of financial concepts and data analysis
- Ability to handle complex, data-driven accounting questions
- Experience working with SMB clients is preferred.
Responsibilities:
- Respond to customer queries via omni chat platforms
- Handle accounting-related questions requiring deep financial expertise
- Support SMB business owners with bookkeeping and financial guidance
- Analyze and interpret financial data to provide accurate responses
- Complete assigned PPT-based tasks as needed
Nice to Have:
- SMB business owners with hands-on accounting experience
- Previously engaged experts with relevant domain expertise
- Accountants/bookkeepers comfortable with high-volume, data-heavy queries
Perks of working with Turing:
- Work at the forefront of AI applications in accounting and finance.
- Fully remote and flexible work environment.
- Opportunity to collaborate on high-impact projects with global reach.
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