Legal Response and Enforcement Agent - 1030
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Role Overview
What's the role?
Etsy is looking for an Enforcement Specialist to be part of a dedicated IP & Brand Protection Team on Trust and Safety.
This is a full-time contract position reporting to the Team Lead, IP & Brand Protection. For this role, we are considering candidates based in the Brooklyn office, or remote US.
High Level Expectations: - Well versed in application of Etsy policies and protocols in enforcement across listings, shops and entities
- Responsible for the timely review of core enforcement workflows within SLA (eg, P0 tasks related to intellectual property enforcement)
- Responsible for the timely review of complex Admin-only high priority/high severity workflows within SLA (eg, Responding to various third-party requests for information, including those from law enforcement agencies, governmental agencies and 3rd party requestors)
- Responsible for the timely review of Seller appeals within SLA
- Responsible for supporting sensitive external escalations in review and actioning of violative listings and Shops, and communicating updates to Team Lead and/or Incident Commander
- Responsible for identifying abuse trends and patterns in core enforcement workflows and escalating to Team Lead
- Non core work- QA, Documentation, Communication, Training, Appeals
- Consistently demonstrating all 5 IC2 competencies
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
KPI: - Consistently meet 100% productivity expectations based on the productivity monthly model
- Achieve 90% or higher on monthly QA
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