Sr UX Writer

Role Overview

What you'll do in this role

You'll write clear, concise, human-centered content for a variety of touchpoints: website pages, applications, emails, and notifications & alerts, to name a few. Being comfortable working with content management and design systems is a big plus. You'll also:

• Make sure your content blends seamlessly across our digital products while you apply our existing style, brand and tone guidelines
• Collaborate with multi-disciplinary product designers to present compelling imagery and language that helps customers complete tasks through engaging narratives
• Create content every step of the way - from early ideation to digital delivery, including: content value propositions, content design deliverables, and final copy for comprehensive specifications, prototypes, and content management systems
• Digest content, design and business requirements quickly and use them to guide your work
• Willingly take on the challenge of writing and revising until all stakeholders are satisfied
• Work on a few projects at once, managing your time, keeping up with evolving details and meeting or managing stakeholders' expectations
• Engage effectively with people across the bank, partnering with a diverse set of project stakeholders including product managers, engineers, and business partners
• Accept feedback from a diverse group of business, delivery, tech, accessibility and control partners while courteously defending your word choices and content approach

You're a person who has (required skills)

• 5+ years of industry experience as a content designer, content strategist, UX writer or copy writer
• A record of working with cross-functional product development, content and design teams to ship customer-facing digital products
• Experience writing and shaping many different kinds of content across system, user, ecommerce and transactional experiences, including copy for apps, responsive web, and websites
• A working knowledge of the AP Style Guide and WCAG 2.1 standards with a keen eye for typos
• The ability to contribute to and follow editorial and tone standards
• A portfolio of work samples that you're proud to share
• A solid understanding of human-centered design and rapid ideation processes (e.g., Agile, Lean UX)
• Experience using SEO guidelines as well as quantitative and qualitative data to inform and inspire content choices
• A working knowledge of common content management systems
• Proofreading or editing experience

And you are a person who:

• Solves problems without being asked
• Brings a strong work ethic to every project
• Resolves issues effectively and calmly
• Achieves results and manages time well
• Builds and nurtures strong relationships and fosters a diverse and inclusive environment
• Loves to learn and has an aptitude for new design and technology skills
• Demonstrates strong listening, communication and presentation skills
• Adapts quickly and positively to change

You'll be better prepared if you have (desired skills)

• Experience collaborating through Sketch, InVision, and other common design tools
• A solid understanding of the differences between long and short-form copy (think site pages vs. mobile apps)
• General knowledge of AI and its applications
• Experience with writing and managing content for Conversational UI and Voice UI systems
• Financial services experience
• Experience with Jira, Confluence, Content Management Systems (CMS), and design systems