Role Overview

Carrier is seeking a Customer Insights Specialist to support global customer, brand, and market research initiatives. This role will lead qualitative and quantitative research, synthesize findings into actionable insights, develop executive ready presentations, manage research vendors, and support strategic initiatives including Brand Health Equity Tracking and customer experience programs.

Requirements:

5+ years of experience in customer insights, market research, or customer experience
Strong qualitative and quantitative research skills
Advanced PowerPoint skills with experience creating executive level presentations
Experience editing video and audio content for reports and insight storytelling
Strong proficiency with Asana or similar project management software
Excellent communication, storytelling, and stakeholder management skills
Experience translating data into actionable business recommendations
Experience with Qualtrics preferred
Experience using AI tools for research, analysis, and insight generation preferred