QBO and Omni Expert (USA - Remote)

Role Overview

This is a full-time (8 hours/day) 40 hours per week commitment with at least 4 hours per day and a minimum of 20 hours per week, with a 4-hour overlap with PST. Contract duration is set to an initial 8 weeks.

About Turing:

Turing is one of the world's fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems.

Turing helps customers in two ways: Working with the world's leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM and frontier knowledge; and leveraging that work to build real-world AI systems that solve mission-critical priorities for companies.

Role Overview:

We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help questions and complex, data-heavy accounting queries.

Requirement:

Active user of QuickBooks Online (QBO)

• Proven experience in accounting or bookkeeping
• Prior experience with omnichannel chat support
• Strong understanding of financial concepts and data analysis
• Ability to handle complex, data-driven accounting questions
• Experience working with SMB clients is preferred.

Responsibilities:

• Respond to customer queries via omni chat platforms
• Handle accounting-related questions requiring deep financial expertise
• Support SMB business owners with bookkeeping and financial guidance
• Analyze and interpret financial data to provide accurate responses
• Complete assigned PPT-based tasks as needed

Nice to Have:

• SMB business owners with hands-on accounting experience
• Previously engaged experts with relevant domain expertise
• Accountants/bookkeepers comfortable with high-volume, data-heavy queries

Perks of working with Turing:

• Work at the forefront of AI applications in accounting and finance.
• Fully remote and flexible work environment.
• Opportunity to collaborate on high-impact projects with global reach.